Help Center

Get in touch with our support representatives or browse frequently asked questions.

MA

Mohamed Ashiq

Support Operations Lead

Specializes in billing inquiries, checkout issues, and order resolutions.

Call +91 6385658696

Faraashi Care Desk

Customer Care Team

Handles general store inquiries, feedback, and catalog search questions.

Email Support

Call & Chat Support Hours

Our phone line and live email response systems are fully operational between 9:00 AM to 6:00 PM IST (Monday to Saturday).

Timings are standard Indian Standard Time (IST). Feel free to shoot queries anytime; emails will be replied to within 2 hours during operational windows.

Frequently Asked Questions

How do I trace my delivery?

You can use the Track Order tab right next to this section. Simply sign in, select the order from your history, and view the live shipment stage updated directly by our fulfillment team.

Can I pay on delivery?

Yes, we offer Cash on Delivery (COD) across all pincodes within India at no additional processing fees. Simply choose COD at checkout.

How long does order fulfillment take?

We process all orders within 24 hours. The standard delivery window is 3-5 business days depending on your postal address.

Returns & Refund Policy

We believe in honest services. If you aren't completely satisfied with your order, we make returns straightforward.

30-Day Money-Back Guarantee

No questions asked return on any unused item in its original brand box/condition.

How to initiate a return:

  1. Keep the product packaging intact, containing tags and bills.
  2. Send a direct return request email to mohamedashiqb12@gmail.com with your Order ID.
  3. Our support team will coordinate a pickup within 48 hours.
  4. Refunds are processed back to your bank account or payment source within 5 business days after inspection.

Non-Returnable Items

Perishable food items, custom cosmetics, and inner garments cannot be returned due to hygiene and health regulations. Please review individual item details before checkout.

Shipping & Delivery Information

Get details on shipping speeds, locations covered, and pricing tier structures.

Delivery Charges

Shipping is completely FREE for all orders above ₹999.

For orders below ₹999, a flat shipping and handling charge of ₹49 is applied at checkout.

Transit Times

Metro Areas: 2-3 Business Days

Other Regions: 3-5 Business Days

Fulfillment operations run Monday through Friday.

Safe Contactless Shipping

All logistics partners strictly adhere to safety and sanitary protocols. COD deliveries are handled with electronic payments if requested on your doorstep.

Track Your Shipments

View real-time delivery phases and details for your recent orders.

Authentication Required

Please log in to your account to view your past purchases and track ongoing deliveries.

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